Imagine what you could do with deep insight into your customers' and stakeholders’ emotions.
We work with you to help you reveal what your stakeholders won’t tell you and in the process help you change the way you think about your business and the people you serve.
Our Insight Lab helps you win more customers and increase value for you and for them. Customer and behavioural data is everywhere but what you do with it is what counts. We help you make sens of it to reap success. How we do it? The old-fashion way: we interview your stakeholders and empathised with them, we gather powerful and meaningful qualitative data and process it for you. What can you do with this insight? Eve-ry-thing! From strategic planing to designing products and services.
We combine behavioural science and experimental methods with a scientific approach to create a superior method of design. If you are a designer of anything that involves human interaction like architecture or products and services, you are most likely using a conventional approach. We do things differently. We de-risk your process and give you insights to generate ideas that are more science-based and less based on intuition and assumptions.
We provide custom tailored strategic planning expertise. We apply a co-creative stakeholder-centric process to tailor the delivery of our services to support your strategy design and development. We have a problem solving team that specialises in tackling complex problems, creating, and improving strategies. Our fast-paced, agile approach to strategy compresses months of work into weeks, saving you time, money and building capacity.
Whatever your challenge is we help your team nail your strategy by facilitating enjoyable and highly efficient sessions. Using Sprint methodology we help you get innovative results in very short periods of time. We are experienced at facilitating business and organisational strategy, strategic planning, highly productive board and team meetings, brainstorm sessions, business model and value proposition innovation. Tell us what your challenge is and we will tailor the best way to facilitate a productive session for you.
We will teach you how to innovate, think outside the box, and to create value for your stakeholders. Talk to us about your outcomes and we will choose the best workshops for you, whether it is lean, design thinking or human centred innovation. Our workshop packages include: human centred innovation, creative leadership, design thinking, lean, A3 management, how to increase value and reduce waste in your business operations, how to turn ideas into reality, outcome based project management, business model design, value proposition design, discover what your customers want, stakeholder interview techniques. We will train your team on how to apply creativity to tackle complex problems.
“The lean thinking approach you took us through was absolutely necessary and really helped us to view our business from a different perspective. This process has helped us to determine who are customers really are, and what job we are trying to help them get done! Perfect! You have helped us to synthesise our views and thoughts as an organisation, and this will in turn mean we can be more focussed and efficient in what path we chose to follow. Very simple, well explained, easy to understand, sound approach, very clear in your communication, had all the physical tools we needed and your service to us was fantastic. It exceeded my expectations.”
Jennifer Robinson | General Manager – Sprout Tasmania
“Our work together helped me substantially by showing me strategies to hold myself accountable for my actions. You helped me evaluate my current situation and allowed me to identify areas of neglect that I previously was unaware of. In doing so, it helped me get goals back in track, revaluate my finances and enabled me to meet my business objectives more efficiently. I’m an extremely driven individual but drive alone isn’t enough, we also need direction.”
Alistair Clarence | Founder – The Swayr
“Thank you for an amazing morning which provoked thought and got me to start engaging that creative muscle which I have so missed using! I really did enjoy the workshop and the welcoming feel you created.”
“Great remembering the importance of empathy and making connections. Thank you.”
“Great concepts shared. Loved seeing how ‘quick’ and ‘effortless’ the process of design thinking can be.”
“I honestly don’t have much to say about improving the workshop. I thought the value was immense!”
‘How to use empathy to boost creative thinking’ workshop attendees
“I didn’t know what to expect and I am super pleased because I might now think differently about my own business and social enterprises in general. Great system to apply to tackle any challenges. Great food for brain.”
“I am taking ideas that will help my business and my clients which is great!”
Brainstorm Mornings workshop attendees – How to support the development of ethical enterprises
“It is surprising how much creativity can arise in a short time frame! Thank you!”
“I am really inspired! We all just met and we are producing great ideas that will help people that really need it!”
“I am taking ideas that will help me in my career and settlement plans!”
Brainstorm Mornings workshop attendees – How to improve employment outcomes for humanitarian migrants
“Friendly, relaxed, and non-judgmental. Insightful questions helped me articulate what I’m trying to achieve, and why. Clear framework. Achievable goals. A feeling of being supported. Professional approach. Generous with time, and although there was a time structure, no feeling of being rushed.”
Fiona Makowski Owner, Freshfield Grove